We're constantly reminded about how crappy the service at Galesburg ford is every time it takes us 15 minutes to fill our gas tank.
I was looking for something very specific, and found it elsewhere, but the atmosphere is actually something Not loathsome. That's pretty rare for a car dealership.
I will continue to frequent Galesburg Ford. They've earned a customer for life.
These folks get it done right. No pressure sales. Friendly and helpful.
This most recent trip was for routine mileage maintenance. I've used the service department before and this trip was no different. Calling to schedule service is a breeze. They're incredibly nice over the phone. The shop is clean and has a good layout. Service itself is quick. I have no complaints. They even offer no-charge rentals, provided you ask far enough in advance.
We spent around $2,000 at Galesburg ford to get my husbands mustang fixed up after not driving it for a year. One of items they fixed was the fuel pump. When we got the car back we found that we were unable to fill the gas take without letting the gas trickle in. Our friend who is a mechanic told us that they do indeed pull then whole fuel neck out when fixing the pump. When we called Galesburg ford to let them know that there was an issue they had us bring the car back in. They called and said there was a piece of the fuel neck broken which was causing the issue. They claimed that couldn't have caused the issue. Even though they just had worked in this area. There was never a problem filling the gas tank before Galesburg ford serviced the car. They offered to fixed it for $500. We said no thanks (since we just spent $2000 the week before) and picked up the car.
Purchased last 5 vehicles here. Good service department, too.
I'll start by saying I bought my vehicle new from Galesburg Ford after finding it on a popular car searching/buying website. I was contacted by Galesburg who had, hands-down, the best price of any of the competing dealerships. The salespeople are prenominal.
Galesburg Ford is a US Car Dealer based in Galesburg, Michigan. Galesburg Ford is located at 10150 E Michigan Ave, Galesburg, MI 49053, USA.
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